Frequently Asked Questions About St Stephen's Shopping Centre
What time does St Stephen's open? What time does St Stephen's close? What are St Stephen's opening times?
St Stephen's is open from 9am - 6pm on Monday, Tuesday, Wednesday, Friday and Saturday. The centre is open until late on Thursdays, opening at 9am and closing at 7pm. Sunday they�are 10.30am - 4.30 pm. Please note that opening times for some retailers may vary. To check individual store opening times, please take a look at our�Shops�section.
Does St Stephen's have disabled parking? Where are the disabled parking spaces at St Stephen's?
The car park is on 24 hours a day, 365 days a year. There are 12 parent and child parking spaces, 23 reserved for disabled customers and 1 dementia parking bay.
The tariffs are as follows:
Up to 3 hours = £3.00
3 to 4 hours = £3.50
4 to 6 hours = £6.00
6 to 8 hours = £8.00
8 to 10 hours = £10.00
Over 10 hours: £20.00
Entry to the car park after 17:00 has a charge of £1.00 (up to midnight). There is a 15-minute grace period once your ticket has been paid, to allow time to get back to your car.
FREE parking after 17:00 (up to midnight) is available when visiting selected restaurant and leisure destinations*.
*This concession is available at Burger King, Prezzo, Nando’s, Real China, Funstation, Zizzi, Lost City Adventure Golf, Rock Up, Reel Cinema and Gravity.
THIS IS CASHLESS CAR PARK
We accept card and Mobile App Payments Only
Parking after 5.30pm is only �1.00
FREE parking after 5:30pm if you dine with us or visit the cinema.�To take advantage of either the special evening tariff or the free leisure offer you MUST enter the car park after 5:30pmand leave before midnight.
Does St Stephen's hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at St Stephen's?
At St Stephen's you can have free use of a wheelchair for the duration of your visit to the shopping centre.
There are�two wheelchairs available for use within the Centre. Simply visit the Centre Manager's suite for more information, or speak to a customer services officer upon your arrival at St Stephen's.
We also offer�two 'Changing Places' toilets, the only ones in the city, which have specialist facilities for severely disabled people and extra room for up to two carers. One is positioned on the toilet corridor accessible from the main mall and the other is on the lower ground floor near�Tesco's car park.
What restaurants are available at St Stephen's? What food & drink facilities are there?
Choose from�Zizzi, Prezzo, Krispy Kreme Nandos,�Bagel Nash, Caf� Nero, Greggs, Subway, Burger King, Real China, and Wok & Go.
Where are the toilets in St Stephen's?
The public toilets are located on the Lower Mall and Restaurant Level. We also have a special care room which has specialist equipment for�disabled people.
What baby facilities are there at St Stephen's? Does St Stephen's have any baby changing facilities? Is there a parent and baby room?
There are clearly signposted Baby Changing facilities on the ground floor and first floor.�Changing facilities can also be found in the women's toilets. St Stephen's promotes a breastfeeding-friendly policy and many of the stores have family friendly facilities.
Does St Stephen's have any banks? Are there cash machines in St Stephen's? Where are the cash machines in St Stephen's?
There are several cash machines located in the centre for your convenience. These can be found on the lower and ground floors.
What should I do if I think I've lost something on site?
If you think you may have lost something while visiting the centre�please contact Lost Property on 01482 313960, where a�member of our staff will be more than happy to help you.�
Are dogs allowed in St Stephen's?
Assistance dogs are welcome at St Stephen's.�Unfortunately, all other animals are not permitted in the centre.
Does St Stephen's have Wifi? Is Wifi free at St Stephen's?
St Stephen's does not currently offer Wi-fi access for customers. We apologise for any inconvenience.
Does St Stephen's have a visitors code or code of conduct?
Our aim is to provide a safe, friendly, family-focused environment. St Stephen's will not permit antisocial behaviour or any actions that may be perceived as intimidating.�
To ensure a relaxing visit to St Stephen's, we do not allow leafleting, canvassing, or the conducting of any surveys without prior consent.
Does St Stephen's have Click & Collect?
A number of stores within St Stephen's offer a Click & Collect service - please see individual store pages under the 'Shops' tab for more information.
Does St Stephen's have any gift cards? Where can I get gift cards at St Stephen's?
St Stephen's doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.
Is there a store / mall guide or map online? Can I download a store guide online?
Yes, you'll find both an online and downloadable map on our website.
What shops / brands / stores are at St Stephen's?
Check out our full range of stores on the website.
What women's / men's /fashion shops are at St Stephen's?
You'll find loads of choices for women's and men's fashion at St Stephen's including:�Flannels, H&M, NEXT, Foot Asylum, JD Sport, TkMaxx, New Look, Boux Avenue, Schuh and Clarks.
Are there disabled changing facilities at St Stephen's?
St Stephen's� offers two 'Changing Places' toilets, which have specialist facilities for severely disabled people and extra room for up to two carers.
Are there places to warm a baby bottle at St Stephen's? Is there anywhere to warm a baby's bottle? Does St Stephen's have bottle warming facilities?
Many of the stores have family friendly facilities.
Is there anywhere where I can feed my baby? Are there any baby nursing facilities
�St Stephen's promotes a breastfeeding-friendly policy and many of the stores have family friendly facilities.
Can I hire a pushchair or buggy at St Stephen's?
No.
What family / children's facilities are there at St Stephen's? Are there children's play areas?
A soft play area is located at Rock Up - upper leisure terrace. It includes slides, swings, ball pools, obstacles and a baby section for under 2's. There�s no need to book.
Are there child friendly / safe areas in St Stephen's? Is there a creche at St Stephen's?
St Stephen's are proud to take part in the Safe Places scheme. This helps to keep vulnerable people safe while they're out and about in Hull.�
What entertainment is there at St Stephen's? Is there a cinema at St Stephen's? What are the cinema times?
There is not a cinema at St Stephen's but you will find a range of leisure options including Funstation, Lost City Golf, Rock Up and Gravity Trampoline park.
Are there disabled toilets in St Stephen's? Where are the accessible toilets in St Stephen's?
We� offer two 'Changing Places' toilets, the only ones in the city, which have specialist facilities for disabled people and extra room for up to two carers.
One is positioned on the toilet corridor accessible from the main mall and the other is on the lower ground floor near Tesco's car park.
Are there any post boxes in St Stephen's?
The nearest post box is located in Tesco.
Are there any photo booths available at St Stephen's?
Photo booth available near ground floor toilets.
Is there a business lounge at St Stephen's? Can I hire a meeting room at St Stephen's?
Meeting rooms can be hired at Rock Up and Gravity.
Are there any phone or iPad charging facilities?
Phone charging facilities can be found on the second floor, next to our Paystation 3.
Are there any police or security at St Stephen's?
St Stephen's employs a 24hr security team. All our Customer Service Officers are SIA (Security Industry Authority) licensed. For your safety and security, CCTV cameras operate in St Stephen's and surrounding land. If you need any assistance, please approach a member of the security team who are positioned throughout the centre.
Does St Stephen's have any first aid facilities? Where are the first aid facilities at St Stephen's?
Yes. All facilities are accessible on request. Trained first aid staff always available.�
Is there a quiet room in St Stephen's? Where are the quiet room facilities?
No.
Where can I find the managements office at St Stephen's? Is there a lost property office? Is there a help desk or customer service point?
Management can be found on the lower ground floor. If you misplace something while you're visiting us, please contact Lost Property on 01482 313960.
Are there any lockers available at St Stephen's?
No.
Can I get to St Stephen's by Public Transport? What bus routes go to St Stephen's? How do I get to St Stephen's?
It couldn't be simpler to get to St Stephen's. With the transport interchange located just a few steps away - the centre is easily accessed by both train and bus. St Stephen's is easily accessible by car. For further information please visit the Getting Here section of our website.
Can I get a train to St Stephen's?
Arrive in style with the state-of-the-art fully integrated transport interchange situated just a few steps from St Stephen's.
How to I get to St Stephen's by car? Get me directions for St Stephen's by car.
St Stephen's is easily accessible by car, at the heart of Hull city centre. The following directions will help you find your way to the centre: From the West: On the A63 follow signs for Hull City Centre. At Myton Gate roundabout take the A1079 onto Ferensway. Pass St Stephen's Hull on the left. Turn onto Portland Place. The car park is straight ahead. From the North: Take the A1079 to Hull City Centre then onto Ferensway. Turn onto Portland Place. The car park is straight ahead. From the East: Take A165 to Hull. Continue onto Freetown Way. At the traffic lights turn left onto Ferensway. Turn onto Portland Place. The car park is straight ahead.
Does St Stephen's have family / children parking bays? Where are the family / children parking spaces at St Stephen's?
There are over 800 parking spaces including bays for disabled drivers and parents with children on each floor of the car park.
Is car parking free at St Stephen's? How much is car parking at St Stephen's?
The multi-story car park is open 24 hours a day, 365 days a year. There are 12 parent and child, 23 disabled and 1 dementia parking spaces available.
The tariffs are as follows:
Up to 3 hours = £3.00
3 to 4 hours = £3.50
4 to 6 hours = £6.00
6 to 8 hours = £8.00
8 to 10 hours = £10.00
Over 10 hours: £20.00
Entry to the car park after 17:00 has a charge of £1.00 (up to midnight). There is a 15-minute grace period once your ticket has been paid, to allow time to get back to your car.
FREE parking after 17:00 (up to midnight) is available when visiting selected restaurant and leisure destinations*.
*This concession is available at Burger King, Prezzo, Nando’s, Real China, Funstation, Zizzi, Lost City Adventure Golf, Rock Up, Reel Cinema and Gravity.
THIS IS CASHLESS CAR PARK
We accept card and Mobile App Payments Only
What fast food restaurants are there at St Stephen's?
We have Nando's, Bagel Factory, Greggs, Subway, Burger King, Real China and Wok & Go.
What type of restaurants are there in St Stephen's? What time do the restaurants close?
We offer a wide range of restaurants including Nando's, Prezzo and Zizzi.
Do St Stephen's provide staff car parking facilities?
Yes.
Does St Stephen's have any electric car charging points?
Car charge points are available on the 1st floor of our multi-storey car park. There are four separate charging bays.
Two are served by quick-charge 32amp charging points the other two have a 3 pin 13 amp socket and a blue 16 amp commando sockets.
Is there a car wash at St Stephen's?
A car valet service is available from the Car Wash Company in the designated area of the car park.�
Does St Stephen's have secure motorbike / motorcycle parking? Where is the motorbike parking in St Stephen's?
Yes. We have 16 bays located on Ferensway, as well as 27 individual bays and an 18 bay Cyclepod on Park Street.
Does St Stephen's have secure bike / bicycle parking? Where is the bicycle parking in St Stephen's?
Yes. We have 16 bays located on Ferensway, as well as 27 individual bays and an 18 bay Cyclepod on Park Street.
What time does the car parks open? What time does the car parks close?
St Stephen's multi-story car park is open 24 hours.�
Are there spaces for large vehicles / vans / motorhomes /coaches to park at St Stephen's?
There is a vehicle height restriction of 2.4 meters. Please check with centre management for the parking of�large vehicles/vans/motorhomes/coaches.
Is there a bike route to get to St Stephen's?
St Stephen's is easily accessible by bike, at the heart of Hull city centre
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